Can the affected users reproduce the problem on a single computer or on multiple computers?.Are the users internal or external to your organization?.How many users does the problem affect?.Before you start, ask yourself and any external users who are experiencing the issue the following questions: Let’s assume that you want to troubleshoot issues that occur when users try to join a Skype for Business Online (formerly Lync Online) meeting by using Lync 2010, Lync 2013, the Lync for Windows Store app, or Lync for Mac 2011. Below are the instructions provided by Microsoft: Microsoft has developed detailed instructions for IT administrators to diagnose the issues and fix the problems based on the root causes. Please let me know how it goes and if you need further assistance, feel free to send a reply.With the many different types of endpoints and network configurations that organizations use, there can be different ways that users connect to their Skype for Business environment, and as such, different sources of issues when connecting. That being said, you may want to try the suggestions in this article and share them with your contacts: File transfers or downloads also bog down your computer's resources and use valuable bandwidth, thus slowing down your connection. Both parties should close any unnecessary programs, especially those playing video or audio, running in the background. Moreover, if you or the person you are talking to is experiencing a slow or busy internet connection, your video quality may suffer from the lag of freezing. To name a few, it could be your or your contacts' internet connection, insufficient computer memory, outdated video card drivers, and outdated Skype app. If you're signed into Skype but can't find your contacts or messages, you probably signed in to a different account than you intended to.Ĭan you please access this link then enter the email address or phone number associated with your Skype account?Ībout the blurry image, there are a lot of reasons why you're experiencing issues with Skype calls.
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